Privacy Policy
1. Scope & Acceptance
This Privacy Policy explains how AIT Covers (“we”, “us”, “our”) collects, uses, and protects information when you visit our website and use our services. By using our website, you acknowledge that you have read and understood this policy.
We may update this policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
2. Information We Collect
We collect information in these categories:
- Information you provide: name, email, phone, shipping/billing address, order details, measurements, and messages you send us.
- Order/payment details: payment is processed securely by payment providers; we do not store full card details on our servers.
- Technical data: device/browser information, IP address, and basic usage data (pages visited, actions on site).
3. How We Use Your Information
We use information to:
- process and fulfill orders (manufacturing, shipping, delivery updates)
- provide customer support and respond to inquiries
- manage returns, replacements, and service requests
- improve our website, products, and sizing/measurement experience
- prevent fraud and secure our systems
5. Marketing, Email, SMS/WhatsApp
If you share your contact details, we may contact you for order updates and support. Where permitted, we may also send promotional messages about products or offers.
- Email: You can unsubscribe anytime using the unsubscribe link in our emails.
- SMS/WhatsApp: You can opt out by replying “STOP” (or using instructions provided in the message).
7. Security
We use reasonable security measures to protect your information (such as HTTPS encryption and access controls). However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on your location, you may request to:
- access a copy of your personal information
- correct or update your information
- delete your information (subject to legal/operational limitations)
- opt out of marketing communications
9. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal data from children.
10. Contact Us
For privacy questions or requests, contact:
- Email: privacy@aitcovers.com
- Support: support@aitcovers.com
- Phone: +1 (800) 000-0000